Reporting an Incident

February 24th, Tip of the Week  |  Bad guys are very persistent, eventually anyone can make a mistake. If a phone call from the “Help Desk” doesn’t sound quite right, if an email seems suspicious or if a program you installed starts acting funny, ask for help! In addition, perhaps you lost a work laptop or a USB drive. The sooner you report an incident, the sooner we can help resolve the problem.

Never Give Your Password Over the Phone.

February 17th, Tip of the Week  |  Never give your password to someone over the phone. If someone calls you and asks for your password while saying they are from the Help Desk or Tech Support team, it is an attacker attempting to gain access to your account.

Be careful with email auto-complete.

February 10th, Tip of the Week  |  Be careful with email auto-complete. This is an email feature that automatically completes a name for you when you begin typing it in the TO field. However, your email client can easily complete the wrong name for you. If you are emailing anything sensitive, always be sure to check the TO field a second time before hitting the send button.

Use Caution Opening Email Attachments

February 3rd, Tip of the Week  |  A common method cyber criminals use to hack into people’s computers is to send them emails with infected attachments. People are tricked into opening these attachments because they appear to come from someone or something they know and trust. Only open email attachments that you were expecting. Not sure about an email? Call the person to confirm they sent it.